What is the 90 day money back guarantee?

We offer a 90-day money-back guarantee on all first-time purchases of a subscription made directly through us. This guarantee allows you to try it out risk-free! If it’s not for you, simply cancel your membership within the first 90 days and contact support for a full refund. (If your membership includes any bonuses, your refund will deduct the value of the items that were shipped to you.)

Depending on the item, you may be required to pay the shipping fees to return the item to us as is the case with the Drumeo Edition Alesis Nitro Max.

The 90-day money-back guarantee does not apply to:

• Any physical products that have been opened and/or used.
• Headphones and in-ear monitors, such as the Drumeo Ear Drums or Pianote Headphones.
• Monthly or Annual auto-renewals.
• Any part of a subscription that was not used, unless it is within the first-time 90-day Guarantee window.
• Any part of a Gift Card subscription that was not used.
• Gift Cards or subscriptions purchased through a promotional code.
• Services purchased through a third party such as the Apple Store or the Google Play Store.

To inquire about or initiate a refund, please contact our support team, support@musora. com, for assistance.