The video isn't working. What can I do?
In this article:
The most reliable devices and browsers can occasionally experience issues, such as your video going silent or failing to play. To assist you in resolving these problems, we have compiled some troubleshooting tips:
If Your Video Won't Load
Start by clearing your cookies and cache to improve performance. If the issue persists, try using a different web browser or device. We recommend Google Chrome for the best experience on our website.
Need some assistance in clearing browsing history on popular web browsers? Please choose your browser below for more detailed instructions:
If Your Video Keeps Stopping
To enhance your viewing experience, consider adjusting the video resolution. If your video is not loading promptly, try lowering the resolution. Click on the 1080p button in the lower right-hand corner of the video player and select a lower resolution, such as 360p, 540p, or 720p. Adjust the settings to find the optimal resolution for your device and internet connection.
If you continue to experience video issues, please contact our Support Team for further assistance.